🔥FREE WORLDWIDE SHIPPING🔥

Delivery & Returns


SHIPPING COSTS

We currently ship to the UK, Europe, US, Canada, Australia and New Zealand. Shipping is FREE on all orders!

HOW LONG DOES DELIVERY TAKE?

Orders take up to 3 business days to be processed. Once your item has been processed it is then dispatched and delivery will take 12-25 BUSINESS days. (Monday - Friday)

This is because our items are sent straight from the supplier in order to give you the best price possible. Delivery can take up to 4-6 weeks. Please make sure you are happy with this before ordering.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Brook & River cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.


OUR RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

FAULTY GOODS

If you receive faulty goods, you may also have a right to return these goods and to ask us to replace them or get a refund. Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund. You’ll need to return the item(s) to us using the steps listed below, you'll then receive a full refund including delivery charges.

HOW TO RETURN AN ITEM

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not send your purchase back to the manufacturer.

Please follow the process below for returning your parcel to us:
1. Contact us: info@brook-river.com to obtain return address
2. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
3. Cover your address label with our return address
4. Return the package by using your local Post Office who will advise cost and obtain proof of postage.
5. Keep your certificate of postage safe as you will need this as your proof of return.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@brook-river.com


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